At Neat and Clean Dry Cleaners, we take pride in providing top-quality dry cleaning and laundry services. Our goal is to ensure every customer is completely satisfied with the care and attention we give to their garments. If for any reason you are not satisfied with our service, please review our return policy below:

1. Reporting an Issue

If you believe there is an issue with our service, such as a problem with cleaning, damage to a garment, or missing items, please report it to us as soon as possible:

• Timeframe: Issues must be reported within 48 hours of delivery of your garments.                          
• How to Report: Visit our store, call us at +91-6200773976, or email us at pankajku01011993@gmail.com with your order number and details of the issue.

2. Inspection and Resolution

• Upon receiving your complaint, our team will inspect the garments to assess the issue.               
• If the problem is due to a mistake on our part, we will take full responsibility and offer the following options:
  • Re-Cleaning: We will re-clean the garment at no additional charge.                                     
  • Repair: If the garment is damaged and can be repaired, we will do so at no cost.              
  • Replacement or Refund: In cases where re-cleaning or repair is not possible, we will offer a fair replacement or refund based on the garment’s value and condition.

3. Conditions for Returns

• The garment must be in the same condition as when it was returned to you by Neat and Clean Dry Cleaners.                                                                  
• Proof of purchase, such as a receipt or order number, must be provided. 

4. Exclusions

Our return policy does not cover:

• Normal Wear and Tear: We are not responsible for garments that deteriorate due to age, normal wear, or pre-existing conditions.                                
• Special Items: Certain delicate or specialty items may be excluded from our return policy. Please check with us before processing such items.           
• Non-Cleaning Related Issues: Issues unrelated to the cleaning process, such as damage caused by incorrect care labels, are not covered. 

5. Our Commitment

Your satisfaction is our top priority. Neat and Clean Dry Cleaners is committed to providing high-quality service and will make every effort to resolve any issues to your satisfaction.

Thank you for choosing Neat and Clean Dry Cleaners. We appreciate your business and look forward to serving you!